Terms of Service

Last updated: November 1, 2026

Welcome to the website of chongker.com. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any chongker.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. chongker.com reserves the right to change this Site and these terms and conditions at any time.

Accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.

1. Use of Site

• Age Requirement: You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.
• License: Subject to the terms and conditions of this Agreement, chongker.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by chongker.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
• Restrictions: Except as permitted above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by chongker.com in writing.
• Prohibited Content: You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that:

1. 1. Violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;
   2. Is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under EU or international law; or
   3. Includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties.

• Account Security: chongker.com may assign you a password and account identification to enable you to access and use certain portions of this Site. You are solely responsible for protecting the security and confidentiality of your password and identification. You will be solely responsible for all access to and use of this Site by anyone using your assigned credentials. You shall immediately notify chongker.com of any unauthorized use or security breach.

2. User Account & Compliance

• Single Account Policy: For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
• Data Accuracy: In accordance with Customs regulations, customers must provide valid and accurate data (consignee names, addresses, and payer names). In certain countries, customers may have to submit their ID or passport for customs clearance or payment verification. Customers are solely responsible for the accuracy of provided data. chongker.com will not be held responsible or offer compensation if incorrect information prevents shipment, delivery, or customs clearance.
• Local Laws: As the importer, customers are responsible for complying with all laws and regulations in their own countries.

3. Ordering & Cancellation

• Order Acceptance: The information displayed is considered an invitation, not a confirmed offer for sale. Whilst all efforts are made to ensure accuracy, errors in product descriptions, specifications, or pricing may occur. Should this happen, chongker.com cannot accept your order and will contact you with a full explanation and a corrected offer. The contract is confirmed upon the supply of goods.
• Purchase Limits: Due to popularity and/or supply constraints, chongker.com reserves the right to limit product quantities available for purchase at any time, even after an order is placed.
• Order Cancellation: Customers can cancel their order at any time within 4 hours after the order is placed, prior to shipping, by contacting customer service. Once dispatched, the order cannot be canceled, changed, or refunded.

4. Shipping and Delivery

• Fulfillment & Transit Risk: Shipping times refer to the estimated time for packages to leave our facilities. Both parties agree that following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership belongs to the buyer, and all associated liability and risks during transportation shall be borne by the buyer.
• Delays & Unfulfillable Orders: chongker.com cannot be held liable for late deliveries or events beyond control. If we cannot supply a product in a timely fashion, we will contact you to cancel the order and issue a full refund.
• Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses. We cannot change addresses once shipped, and we are not liable for packages lost due to incomplete or inaccurate addresses. All orders reported as "delivered" by carriers are considered delivered.
• Restricted Countries: Due to international trade embargoes and sanctions, a limited number of countries are subject to shipping restrictions (including Iran, North Korea, Cuba, Syria, and Sudan). Orders with shipping addresses within these countries can only be accepted if they contain apparel products exclusively.

5. Pricing and Product Descriptions

• Pricing & Taxes: Prices and availability are subject to change without notice. Prices do not include V.A.T., import tax, or duties. Payment of these local customs fees is the responsibility of the buyer.
• Descriptions: While we strive for accuracy, we do not warrant that product descriptions or other content are error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. If a key product specification is changed after you place an order or within 7 days of delivery, you can cancel and return the order for a full refund.

6. Returns and Refunds Policy

• Return Window: Products can be returned or exchanged within 90 days after receipt.
• Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging, accompanied by a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
• Shipping Fees: Customers will only be charged once for shipping costs (this includes returns); no restocking fees will be charged. If shipping an item back, consider using a trackable shipping service or purchasing insurance.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically applied to your credit card or original method of payment within a certain timeframe.
• Exchanges: We only replace items if they are defective or damaged. Please contact us if you need an exchange.

7. Disclaimer and Limitation of Liability

• "As Is" Basis: Except as provided in standard sales terms, products and transactions on this Site are provided by chongker.com on an "as is" and "as available" basis, without warranties of any kind, either express or implied.
• Liability Cap: To the maximum extent permitted by law, chongker.com will not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of this Site. Our total liability to you for any damages shall not exceed the amount of fees actually paid by you to chongker.com during the month immediately preceding the event giving rise to liability.
• Manufacturing Defects: chongker.com and/or the seller will act in accordance with platform warranties only when damage is connected to confirmed manufacturing defects. We will not be held liable for damages resulting from customer misuse, personal negligence, or non-defect-related reasons.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the State of Wyoming, United States.