Refund Policy
Return and Cancellation Policy
Last updated: November 1, 2026
Return Eligibility
Return eligibility depends on the specific items in your order.
We accept returns within 90 days from the date the final item in your order is delivered. You are welcome to return your item if you simply change your mind, are not satisfied with the product, or experience any standard product issues.
Eligible Returns:
Returns are accepted as long as the product has not been intentionally damaged, vandalized, or improperly altered after delivery.
Non-Eligible Returns:
We reserve the right to decline a return or refund if the product shows evidence of malicious or intentional damage, intentional destruction, or severe misuse after receipt.
How to Return
- Submit a Request: Log into your account or visit our return portal to initiate a return request.
- Receive Return Instructions: Once approved, we will send you detailed return instructions, including the return shipping address and guidance on how to ship your item back.
- Ship Your Item: You are responsible for shipping the item back to us using a carrier of your choice. Return shipping costs will be fully covered by us — either reimbursed upon approval or arranged as agreed during the return process.
- Return Window (United States & International Orders): You must ship your item back to us within 14 days of receiving your return approval. If your request is declined because you missed the 14-day window, you may submit a new return request, provided it is still within the original 90-day eligibility period from the delivery date.
Please Note: Items sent back to us without a prior approved return request will not be accepted.
Order Cancellation
You can request to cancel your order or remove individual items at any time prior to shipment. Whether a cancellation request is approved depends on order processing status and your rights under applicable law.
Defects, Damages, and Order Issues
Please inspect your package upon delivery. If an item arrives defective, damaged in transit, or incorrect, please contact us right away so we can investigate the issue and make it right immediately.
Exceptions and Non-Returnable Items
Certain items may be non-returnable as specified on their product listing pages, on our website, or at the time of purchase (such as customized/personalized plushies or final clearance items). If you have questions regarding whether a specific item is eligible for return, please contact customer support before placing your order.
Exchanges
The fastest way to exchange an item is to contact our support team to discuss your options prior to sending your return back. Alternatively, you may return the original item and place a separate order for the replacement item once your return is processed.
European Union Returns and Cancellations
If you are a consumer located in the European Union purchasing goods online:
- Right to Return/Cancel: You have the legal right to cancel your order or request a return for any reason within 90 days from the day you receive your goods, unless a statutory exemption applies.
- Return Window: After notifying us of your intent to cancel or return, you must ship the goods back to us within 14 days of that notification.
- Refund Timeline: We will issue a refund for eligible returned or cancelled orders within 14 days of receiving the returned goods or receiving valid proof of return shipment.
- Shipping Cost Refund: For eligible returns or cancellations, we will refund the product price plus standard delivery costs (if you paid for shipping). Additional fees paid for express or premium shipping options are non-refundable.
To start a request, please contact us directly.
United Kingdom Returns and Cancellations
If you are a consumer located in the United Kingdom purchasing goods online:
- Right to Return/Cancel: You have the legal right to cancel your order or request a return within 90 days from the day you receive your goods, unless a statutory exemption applies.
- Return Window: After notifying us of your intent to cancel or return, you must ship the goods back to us within 14 days of that notification.
- Refund Timeline: We will issue a refund for eligible returned or cancelled orders within 14 days of receiving the returned goods or receiving valid proof of return shipment.
- Shipping Cost Refund: For eligible returns or cancellations, we will refund the product price plus standard delivery costs (if you paid for shipping). Additional fees paid for express or premium shipping options are non-refundable.
To start a request, please contact us directly.
Refunds
We will notify you once we have received and inspected your returned item to confirm whether your refund has been approved.
- Processing Time: If approved, your refund will be automatically processed back to your original payment method within 5–10 business days.
- Bank Processing: Please keep in mind that your bank or credit card issuer may require additional time to post the funds to your account.
- Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us.
This policy does not restrict or limit any statutory rights you may have under applicable consumer protection laws, including legal rights concerning defective, incorrect, or non-delivered goods.
Contact Us
If you have questions regarding returns, cancellations, exchanges, or damaged items, please reach out to us:
- Email: support@chongker.com
- Help Center & Contact Page: Please refer to the Contact Information link on our website.