Payment Policy

Payment Policy

At Chongker, we aim to provide a secure and seamless checkout experience for every customer.

1. Accepted Payment Methods

We currently accept the following secure payment methods:

Credit / Debit Cards
Visa, MasterCard, American Express, and Discover

PayPal
Fast and secure checkout using your PayPal account, balance, or linked bank account

Digital Wallets
Apple Pay and Google Pay (available on supported devices)

All payments are processed in a secure encrypted environment.

2. Payment Security

Your financial security is extremely important to us.

Our website is protected with SSL (Secure Socket Layer) encryption, ensuring that all information transmitted between your browser and our servers remains private.

We also ensure that:

We do not store your credit card information

All payments are processed through PCI-compliant payment gateways

Your payment details remain fully encrypted and protected

3. Currency

All prices on chongker.com are displayed in USD (United States Dollars).

If your bank account uses a different currency, your payment provider may apply:

Currency exchange rates

International transaction fees

Please check with your bank or payment provider for details.

4. Order Confirmation

After your payment is successfully processed, you will receive an Order Confirmation Email.

If you do not receive the confirmation email within 24 hours, please:

Check your spam or junk folder

Contact our support team for assistance

5. Payment Authorization

For security purposes, some payments may require additional verification or authorization from your bank or payment provider.

If your payment is declined, please check:

Whether your billing address matches your card details

Whether your card allows international online purchases

Whether your card has reached its spending limit

If the issue persists, please contact your bank or try another payment method.

6. Custom & Handmade Items

As most Chongker companions are handcrafted, production may begin only after payment has been successfully confirmed.

This ensures every item is made especially for you.

7. Need Help?

If you experience any issues during checkout, our support team is happy to help.

Live Chat: Available during our business hours (look for the chat icon on our website)

Email: support@chongker.com

Business Hours
US Pacific Time (PDT):
Sunday – Thursday
6:00 PM – 3:30 AM

Response Time:
We aim to reply to all inquiries within 24 hours, including weekends and holidays.