Authentic Purchase Channels Guide and After-Sales Service

Dear Chongker Friends,

Thank you for your continued support and love for Chongker Studio! We are committed to providing high-quality handmade plush products to meet everyone's needs for love and companionship. Over the past five years, we have continuously strived to achieve multiple design patents and have won the love and recognition of millions of customers worldwide.

However, we have recently discovered that counterfeit and inferior products have appeared on some e-commerce platforms. These products exploit customers' trust and affection for the Chongker brand, impersonating Chongker products for sale, causing distress to many friends who love Chongker. We are deeply angered by this and have decided to take action to ensure that you can purchase Authentic Chongker products and enjoy high-quality after-sales service.

（The imitations are of ridiculous quality.）

1. Official Channels for Purchasing Genuine Chongker Products

To ensure you purchase genuine Chongker products, please buy through the following official channels:

• Official Website: Chongker.com

• Etsy Platform: https://www.etsy.com/shop/Chongker

• Amazon Platform: https://www.amazon.com/chongker
  Please note that when shopping on Amazon, we only have four authorized sellers
  
  Chongker
  ChongkerEU
  ChongkerJP
  Kepante
  
  
  

• Tiktok Platform: https://www.tiktok.com/@chongkerus

Please Note: Products purchased through other channels will not be eligible for after-sales service from Chongker.

2. After-Sales Service for Genuine Chongker Products

We provide the following high-quality after-sales services for all genuine Chongker products:

1. 90-Day Free Return and Refund: All products are eligible for a 90-day free return and refund service.

2. Free Replacement for Quality Issues: All products with quality issues are eligible for free replacement.

3. Unconditional Refund Before Shipping: Any order (including custom products) is eligible for an unconditional refund before shipping.

4. Quick Response: Any order issues will be responded to within 1 business day.

5. Full-Channel After-Sales Support: Genuine products are eligible for after-sales support through all official social media channels (Facebook, Instagram, TikTok).