Payment Policy

1. Accepted Payment Methods

We want to make your shopping experience as smooth as possible. Currently, chongker.com accepts the following secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • PayPal: Fast and secure checkout using your PayPal balance or linked bank account.

  • Digital Wallets: Apple Pay and Google Pay (available on supported devices).

2. Payment Security

Your financial safety is our top priority. Our website is equipped with an SSL (Secure Sockets Layer) certificate to ensure that all data passed between our web server and your browser remains private and integral.

  • We do not store your credit card information on our servers.

  • All transactions are processed through encrypted, PCI-compliant payment gateways.

3. Currency and Pricing

  • All prices are displayed and processed in USD (or specify if you use multi-currency).

  • If you are paying from an account with a different currency, your bank or card issuer may apply exchange rates or international transaction fees. Please check with your provider for details.

4. Order Confirmation

Once your payment is successfully processed, you will receive an Order Confirmation email. If you do not receive this within 24 hours, please check your spam folder or contact our support team.

  • Note: For custom or handmade items, production begins only after the payment is fully cleared.

5. Payment Issues & Declines

If your transaction is declined, please check:

  1. If the billing address matches the information on file with your bank.

  2. If your card is authorized for international online purchases.

  3. If the card has reached its limit.

6. Contact Us

If you have any questions regarding your payment or encounter any issues during checkout, our team is here to help:

  • Live Chat: Available during our business hours for real-time assistance. Look for the chat icon at the bottom right of our store.

  • Email: support@chongker.com

  • Business Hours: * US Pacific Time (PDT): 6:00 PM – 3:30 AM (Sun - Thu)

    • Response Time: We strive to respond to all email inquiries within 24 hours, including weekends and public holidays.

Note: For inquiries sent during non-business hours or holidays, our support heroes will get back to you as soon as they are back online. We appreciate your patience as we handcraft your special companions!