Return and Refund Policy

Return and Refund Policy

Chongker regrets that it has not provided you with the most satisfactory products and services. Please believe that our return channels will always be open. If you have any questions, please contact us:

Standard products:

Please return to the following address after contacting us for confirmation:

USA & Canada: Jianbo Guo, 1115 Wright lane, Fullerton, CA 92833 us

Germany & Europe: de warehouse- Anfeng

AnFeng GmbH c/o CK, Feldlerchenstrasse 10a, Neuching, 85467 DE

Other countries: please contact us for confirmation before returning

Custom products:

Due to the particularity of customized products, customized products do not support return except for quality problems. Please understand. But don't worry, we will confirm with you before the customized product is sent out, and it will be sent out only after you are satisfied. If you are not satisfied, all customized products support 100% refund.


Return fee:

You only need to pay the shipping fee back to our warehouse. There is no need to pay any other fees. We will refund the purchase fee to your account within 1-2 working days after receiving it.