Shipping & Tracking
Chongker Shipping Policy
🌍 Customs & Duties
-
Simple Global Tax Handling
- Brazil/Korea shipments may incur duties
- Our countries now not need to pay duties
-
Our Commitment:
- Low duties → We cover the cost
- High duties → Full refund option
📦 Delivery Timelines
| Location | Warehouse | Processing | Transit Time | |
|---|---|---|---|---|
| USA | US 🏠 | 1 day | 3-5 days | |
| Canada | CA 🏠 | 1 day | 3-5 days | |
| Europe | DE 🏠 | 1 day | 3-5 days | |
| Other Countries | CN 🏭 | 1-2 days | 7-18 days | |
| Custom Items | CN 🏭 | Varies* | 10-18 days |
💡 Tip: We'll email production updates for custom orders!
🔍 Tracking Your Order
- Real-time updates: Track My Package
- Delivery alerts sent to your email/SMS
⚙️ After-Sales Support
Got questions? Our team responds fast:
✉️ support@chongker.com
🕒 Typical reply time: <12 hours