Chongker Returns & Refunds

Standard Products

1. 90-Day Easy Returns

Return any item within 90 days of delivery. Just email us at support@chongker.com with:

  • Your order number
  • Reason for return/exchange
  • Important: Product + packaging must be unused & undamaged

2. Cost Coverage

  • No Quality Issues: Full refund after we receive return (you pay return shipping)
  • Quality Issues: Full refund + we cover return shipping

 

Custom-Made Products

1. Before Shipping

  • Cancel anytime before we ship → full refund
  • We’ll confirm all details with you first

2. After Shipping

  • No returns/exchanges unless defective
  • Always inspect design approval before shipping

 

Refund Processing

1. Steps After We Receive Your Return:

  • Email confirmation of receipt
  • Inspection notification within 3 business days
  • Approved refunds processed automatically to your original payment method in 3-10 business days   

2. Missing Refund?

  • Check bank/credit card statement
  • Contact your bank/card provider (processing may take 2-5 days)
  • Still missing? Email support@chongker.com